Maryland-National Capital Homecare Association


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Event Handouts - Members Only

Upcoming Events

    • Thursday, May 02, 2019
    • Friday, August 16, 2019
    • 7 sessions
    • Webinar


    PDGM Video Presentation
    This 5 ½ hour course will provide you with an understanding of what PDGM will mean for your business. Leading industry experts will provide an overview along with covering the topics of clinical, financial, operations, business analytics, and technology. It’s like attending one of the recent PDGM National Summits from the comfort of your home or office.


    PDGM Webinar Series

    If you attended the PDGM National Summits or watched the video presentation, but want a deeper understanding, this seven-part series is for you. These one-hour long webinars will occur from May-August and can be watched in real time or at a later date depending on your schedule. They are more granular in nature and will focus on all parts of your agency, from operations to clinical Management.

    These webinars will be recorded for access anytime and anywhere.  

     Date & Time
     Title  Presenter
     May 2, 2019
    2:00 PM - 3:00 PM
     PDGM Practical Overview   Sue Payne
     May 9, 2019
    2:00 PM - 3:00 PM
     PDGM Operations Impact: Referral Source & Intake
     Maria Warren
     May 21, 2019
    2:00 PM - 3:00 PM
     PDGM Operations Impact: 30 Day Periods, LUPAs, Supplies  Diane Link

     June 6, 2019

    2:00 PM - 3:00 PM

     PDGM: Coding / Documentation Review / Revenue Cycle  Melinda Gaboury

     July 11, 2019

    2:00 PM - 3:00 PM

     PDGM: Interdisciplinary Considerations  Karen Vance

     August 15, 2019

    2:00 PM - 3:00 PM

     PDGM: Electronic Medical Record Readiness  Matt Garcia

     August 16, 2019

    2:00 PM - 3:00 PM

     Clinical Management of PDGM Risks   Karen Vance


    Webinar Descriptions

    MNCHA has partnered with NAHC in promoting their newest collection. All MNCHA members receive the NAHC Member discount pricing!


    Please click here for details and registration links and be sure to use the MNCHA state-specific promo codes below to receive the NAHC Member discount pricing.


    MNCHA State-Specific Promo Codes:

    Individual Webinar Code – PDGM-Ind-MD01

    PDGM Webinar Series (all 7 webinars) Code - PDGM-MD01

    PDGM Video Code  -  PDGM-MD01

    Combo – PDGM Video and Webinar Series (all 7 webinars) Code - PDGM-Combo-MD01


    NAHC’s PDGM education is not only the best in the world, it’s also incredibly convenient. Access the video and webinars anytime, anywhere. Pay one price to educate your entire team and ensure your agency is ready for success in the PDGM era.


    To learn more about NAHC’s PDGM Education, visit and get started on the road to success today!

    • Tuesday, June 04, 2019
    • 8:00 AM - 5:00 PM
    • The Meeting House, 5885 Robert Oliver Place, Columbia, MD 21045-3786
    • 21

    Join MNCHA for this full-day conference for DME providers.

    Speakers Include

    Tangita Adams Daramola, Medicare Competitive Acquisition Ombudsman
    Craig Doulgas, The VGM Group
    Kim Reed, Senior Manager, Telligen

    About the Speakers

    Tangita Adams Daramola
    Competitive Acquisition Ombudsman, Medicare Ombudsman Group, Centers for Medicare & Medicaid Services (CMS)

    Tangita Daramola was named to her position in October 2011. Her core tasks are to respond to complaints and inquiries made by suppliers and individuals relating to the application of the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Competitive Bidding Program and to submit an annual report to Congress. 

    Ms. Daramola has worked with organizations to incorporate partner and stakeholder feedback into the National outreach communication plan and improve the DMEPOS Competitive Bidding inquiry and complaint handling process for suppliers and beneficiaries.

    Ms. Daramola began her career as a Presidential Intern and has held a number of senior positions. She served as the Senior Advisor to the first Medicare Beneficiary Ombudsman, where she worked to establish the requirements for Ombudsman services within CMS and developed complaint data reporting mechanisms for the Medicare Prescription Drug Program.  She was the Director of the Division of Beneficiary Inquiry Trends and Analysis, where she was instrumental in establishing more effective national customer service standards for complaints and inquiries.  

    Ms. Daramola has provided ongoing support to the Agency’s initiatives and recently was asked to develop strategic planning initiatives to promote CMS’ external communication programs. Her passion has been to focus the attention of the Agency on issues impacting vulnerable populations including disabled beneficiaries, those with a mental illness, and issues related to disparities in service and treatment of Medicare beneficiaries.  
    Ms. Daramola holds a Bachelor of Science degree from Howard University and a Master of
    Administration degree from the University of Maryland, College Park

    Craig Douglas
    VP of President & Member Relations
    The VGM Group

    Craig currently serves as vice president of Payer and Member Relations for The VGM Group, where he focuses on helping providers navigate payer relationships, as well as addressing concerns that are impacting VGM’s broad range of members from a payer perspective. Craig has also served as vice president of Provider Relations for VGM’s Homelink division, where he built and fostered relationships with payers and providers across the country. Craig has been with VGM since 1999.

    Thank you to our Event Sponsor!

    Sponsorship Opportunities

    201 Event Sponsor

    • Includes one complimentary registration, Recognition as an Event Sponsor from the podium, Logo on placard at event, Listed as an Event sponsor with logo in the event details
    • Monday, June 24, 2019
    • 8:30 AM - 3:30 PM
    • Turf Valley Resort & Conference Center, Cameo Ballroom - 2700 Turf Valley Rd., Ellicott City, MD 21042

    Total Cost of Care:

    Succeeding with Data Management

    About the Summit

    LifeSpan and The Beacon Institute have teamed up with the Maryland Hospital Association (MHA) and the Maryland National Capital Homecare Association (MNCHA) and Chesapeake Regional Information System for our Patients (CRISP) to bring you the 2019 Cross-Continuum Leadership Summit. Designed to prepare you for what lies ahead in the healthcare industry, the sixth annual summit will inform you about the latest innovative care delivery models, and update you on technologies being used to improve outcomes.  

    As a stakeholder, you will need to be an actively engaged partner in the State’s vision for person-centered care, clinical innovation and excellence, and improved population health. The Cross-Continuum Leadership Summit will ready you for opportunities currently underway and those that lie ahead.

    Target Audience

    • Leaders at Hospitals, Continuing Care Retirement Communities, Skilled Nursing and Rehabilitation Centers, Assisted Living Communities, and Home Health Providers.

    • Owners, Executive Directors, Administrators, Medical Directors, Clinical Leaders, and Home Health Providers

    • Hospital Executives, CEOs, CFOs, CMOs, and CIOs/CTOs


     Topic  Speaker


    Registration and Breakfast with Exhibitors
     9:00am Welcome and Opening Remarks
     9:25am Keynote: Maryland's Health Care Financing Model, 2019-2028 Edition Bob Atlas, Maryland Hospital Association
     10:00am Partnerships for Whole Person Care under the Total Cost of Care Model Nicole Stallings, Maryland Hospital Association
     Break with Exhibitors
     10:45am  CRISP Services Overview: Long Term and Post Acute Care Settings
    Sheena Patel, CRISP and Kelly Arthur, HQI
     11:15am   Catherine Hamel, Gilchrist Hospice Care, Inc.
     11:45am Using Data to Drive New Revenue and Efficiencies in Health Care Rob Kerr, Hartman Executive Advisors
     12:00pm  Lunch and Exhibits
     1:00pm Afternoon Keynote: The Maryland Primary Care Program as it Relates to Total Cost of Care Howard Haft, Maryland's Primary Care Program
     1:45pm Analytic and Data Support for the Total Cost of Care Model William Henderson, HSCRC
     2:30pm  Break with Exhibitors
     2:45pm Using Research to Drive Action Tabassum Majid, Integrace Institute
     3:15pm  Closing Remarks  
     3:30pm  Event Adjourns  

    Full agenda and session descriptions coming soon!

    About the Speakers

    Bob Atlas, President & CEO, Maryland Hospital Association

    Bob became president and CEO of the Maryland Hospital
    Association (MHA) in March 2018. As hospitals’ chief advocate, Bob is leading MHA as the state is in the midst of augmenting Maryland’s unique “All Payer Model.“ An upcoming 10-year enhancement of that model will include other providers, from physicians to long-term care facilities, in a continued effort to improve health care quality while reining in costs.

    In 2015-16, while serving as president of the health care and life sciences consultancy EBG Advisors, Bob led an effort with Maryland officials to integrate care for those who are dually eligible for Medicare and Medicaid. Prior to that he served as an independent advisor on Medicaid reform to North Carolina’s Secretary of Health and Human Services.

    Previous positions include executive VP & COO of Avalere Health and president of The Lewin Group.  Earlier he was vice president at Jurgovan & Blair, Inc., supporting the formation of the managed care industry and the growth of what is now Medicare Advantage. He began career as a commissioned officer in the U.S. Public Health Service.

    Atlas holds an M.B.A. in health administration and finance from The University of Chicago Booth School of Business. He has lived in Montgomery County for 34 years and part-time for the past 10 years in Talbot County.

    Cathy Hamel, President, Gilchrist

    Cathy Hamel has over 20 years executive experience in healthcare management from small physician practice management to Fortune 500 business development and operations responsibilities, including acquisition and development activities. She held executive positions at NeighborCare At Home, Severn Healthcare, Inc., Columbia Healthcare Corporation and TeamCare. At Columbia HealthCare Corporation she participated on a team that submitted an application and site survey for the Malcolm Baldridge Quality Award for Healthcare. She was directly responsible for the Information Management survey responses.

    Cathy has been with Gilchrist since August of 2008 and started as the organization’s Chief Operating Officer. She was promoted to Executive Director in November 2009 and President in 2015. In addition, she was appointed to the position of Vice President of Continuing Care Services for GBMC Healthcare, in July 2011.. Cathy serves as the President of the Hospice Alliance in Maryland where she was instrumental in building a state-wide program for children’s hospice services, Alliance Kids She also serves on the Board of Global Partners in Care where palliative and hospice care is promoted internationally. She also serves on the Horizon Foundation and LifeSpan Boards. Cathy lives with her husband and three children in Marriottsville, Maryland.  Cathy was named one of Maryland’s Top 100 Women in 2018.     

    William Henderson, Principal Deputy Director, Medical Economics and Data Analytics at HSCRC

    William Henderson is Principal Deputy Director for Medical Economics and Data Analytics at the HSCRC. William just completed a year with CRISP working on development of the Medicare Performance Adjustment reporting and other initiatives. Prior to that William spent 15 years at Magellan Health in a variety of roles, for the last 8 years at Magellan assuming the role of Senior Vice President for Analytics and Data Research. William began his career as an auditor and healthcare consultant with Arthur Andersen in Baltimore.  

    Nicole Dempsey Stallings, Vice President for Policy & Data Analytics, Maryland Hospital Association

    Nicole Dempsey Stallings is Vice President for Policy & Data Analytics at the Maryland Hospital Association (MHA), the trade association for Maryland’s 64 hospitals and health systems. In this role she oversees the development and implementation of provider alignment strategies to support the goals of Maryland’s unique Medicare waiver, which allows the state to set the rates hospitals can charge. Nicole also oversees MHA’s behavioral health portfolio and manages multiple legislative and regulatory issues on behalf of the Association.

    Prior to joining MHA, Nicole served as Senior Policy Advisor to the Secretary of the Maryland Department of Health and the Director of the Maryland Health Quality and Cost Council. Ms. Stallings was charged with coordinating and facilitating collaboration on health care quality improvement and cost containment initiatives for the state. Ms. Stallings also staffed the Maryland Health Benefit Exchange Board and the Health Care Reform Coordinating Council, established by Governor O’Malley to coordinate implementation of the Affordable Care Act.  

    Ms. Stallings held previous roles as Chief of Government Relations and Special Projects at the Maryland Health Care Commission and was a registered lobbyist and the Director of Policy for the New Jersey Hospital Association. Nicole has her Master of Public Policy with a concentration in Health Care from the Edward J. Bloustein School at Rutgers University and a Bachelor of Arts from Virginia Tech.

    Sponsorship Opportunities

    Leading Partner (EXCLUSIVE) - $5,000

    • One skirted table top display area and four complimentary registrations for representatives from your organization
    • Event signage, online registration and brochure
    • Logo on badges and event signage

    Supporting Sponsor- $2,500

    • One skirted table top display area and two complimentary registrations for representatives from your organization
    • Logo on signage

    Table Top Exhibitor - $775

    • One skirted table top display area and complementary registrations for two representatives from your organization

    Refreshment Sponsor - $500

    • Recognition on signage
    • Complimentary registration for one representative from your organization

    * A limited number of sponsors will be accepted

    Click here to register as a sponsor!

    Thank you to our Sponsors

    Cancellation Policy: Cancellation of registration is subject to a $35 processing fee. A cancellation must be faxed or sent via email on or before ten [10] days prior to the event. No partial or full refund will be made within ten [10] days of the event or for no-shows.
    • Thursday, September 26, 2019
    • 7:00 AM - 4:00 PM
    • Hotel Arundel Preserve

    Join 100 homecare leaders at our signature event of the year.

    This one-day event will provide you with a captive audience and the ability to cultivate and enhance business relationships with decision-makers.

    Not only will you be able to build brand awareness, but you will also generate leads.

    We offer numerous opportunities for you to showcase your product/service and target your ideal customer. From exhibit booths to receptions, and educational sessions to meals, this is your opportunity to engage this audience. Even if you can't attend in-person, consider buying an advertisement in the conference program guide.

    • Thursday, September 26, 2019
    • 8:00 AM - 4:30 PM
    • The Hotel at Arundel Preserve, 7795 Arundel Mills Blvd., Hanover, MD, 21076

    Who Will Care For Us?

    Join homecare industry leaders and practitioners from throughout the Maryland-D.C. region at The Hotel at Arundel Preserve for the Annual Meeting of the Maryland-National Capital Homecare Association.

    Our Keynote Presenter

    Paul Osterman, Ph.D.

    Sponsored by...BAYADA Home Health Care

    Dr. Paul Osterman is the NTU Professor of Human Resources and Management at the M.I.T. Sloan School of Management and the Department of Urban Planning, M.I.T. He was formerly Deputy Dean for Faculty and MBA Teaching at the Sloan School.

    Osterman’s recent books include:  Who Will Care For Us?  Long Term Care and the Long Term Care Workforce (Russell Sage, 2016); Economy In Society (MIT Press, 2013) and  Good Jobs America:  Making Work Better For Everyone (Russell Sage, 2011); The Truth About Middle Managers: Who They Are, How They Work, Why They Matter (Harvard Business School Press, 2008);  Gathering Power:  The Future of Progressive Politics In America (Beacon Press), 2003; Securing Prosperity:  How the American Labor Market Has Changed and What To Do About It (Princeton University Press, 1999). In addition, he has written numerous academic journal articles and policy issue papers on topics such as the organization of work within firms, labor market policy, and economic development.

    Osterman has  been a senior administrator of job training programs for the Commonwealth of Massachusetts and consulted widely to firms, government agencies, foundations, community groups, and public interest organizations. He received his Ph.D. in Economics from M.I.T.

    Additional Conference Speakers

    Steve "The Hurricane" Weiss

    Steve “The Hurricane” Weiss is a dynamic and entertaining public speaker, known for his expertise and knowledge in the healthcare sales and marketing world. Steve founded his current company, Hurricane Marketing Enterprises, in 2012 with a goal of helping healthcare agencies around the world grow their organizations to 7 figures and beyond. With his dedication and hard work, Steve has developed a foolproof program which enables start-up businesses to quickly get ahead of the competition while helping existing agencies experience an explosive transformation. Many of his clients double and even triple annual revenue in as little as six months.

    John E. Gallagher                
    Vice President, Government Relations, The VGM Group, Inc. 

    John E. Gallagher is Vice President of Government Relations for the VGM Group, Inc. where he is responsible for advocating on behalf of VGM members/DME providers to Congress, the Administration, and federal agencies. Gallagher has also amassed thousands of miles, traveling across the country to educate both the state associations and independent providers on regulatory and government issues. Additionally, Gallagher has worked tenaciously to promote upstanding service within the home medical equipment industry.  He is a board member of both the Healthcare Quality Association for Accreditation (HQAA) and the Fraud Eradication Advisory Team (FEAT).  John received his undergraduate degree from the University of Northern Iowa and a master’s degree in management from the State University of New York – Binghamton.  Prior to his 2002 employment with VGM, John served as a U.S. Army Signal Corp. Officer from 1983 to 1989.  He also held a number of executive positions in the medical equipment industry.  

    Conference Location

    The Hotel at Arundel Preserve is a luxury boutique hotel which offers the best of both worlds: access to shopping, entertainment, businesses and government agencies combined with close proximity to the airport. 

    • Wednesday, October 02, 2019
    • 8:00 AM
    • Thursday, October 03, 2019
    • 12:00 PM
    • The Meeting House, 5885 Robert Oliver Place, Columbia, MD, 21045
    • 80
    How to Develop a Referral Source, Build Networks, and Grow Your Business

    Join us as we delve into the five key steps to building deep, long lasting relationships throughout specific account types.  You will learn how to blanket referral sources effectively and strategize each account in order to gain regular referrals.


    Day 1 - October 2, 2019

    8:00 a.m.   Registration & Breakfast
    8:30 a.m.   Program Begins

    Day 1 Sessions:
    • The Ultimate Lunch n Learn
    • Power Partners and the Preferred Provider Group
    • Art of Closing

    12:00 p.m.  Lunch
    1:00 p.m.    Program Continues

    5:00 p.m.    Day 1 Concludes

    Day 2 - October 3, 2019

    8:00 a.m.    Registration & Breakfast
    8:30 a.m.   
    Program Begins

    Day 2 Sessions:

    • Client Retention
    • The Powers Within

    12:00 p.m.  Day 2 Concludes

    About the Sessions

    Ultimate Lunch n Learn

    • In this interactive presentation, you will learn how to captivate your audience, retain engagement, standout from your competitors, and generate referrals each and every time.

    Power Partners to the Next Level

    • By the end, you will know who, what, why, and how to create Power Partners, AND take it to the next level! You will learn to build a team of power partners and how to multiple your marketing efforts exponentially.

    Art of Closing

    • This presentation focuses on the techniques to close a client at a rate of 90% without discussing price!

    Inquiry Management

    • A proper inquiry process is a vital part to every successful agency. Knowing how to answer the phone and handling every type of caller makes a world of difference in growing your business. We will discuss who should handle the call, the five types of potential callers, how to properly prospect each caller, and the key information for a Client Intake Form to increase closing ratio.

    Client Retention

    • Getting clients is hard enough and losing them can be detrimental. Find out the techniques to improve client retention to increase revenue.

    The Powers Within

    • A motivational wrap-up...

    Who Should Attend?

    • Private Duty
    • Home Health

    About the Speaker

    Steve "The Hurricane" Weiss

    Steve “The Hurricane” Weiss is a dynamic and entertaining public speaker, known for his expertise and knowledge in the healthcare sales and marketing world. Steve founded his current company, Hurricane Marketing Enterprises, in 2012 with a goal of helping healthcare agencies around the world grow their organizations to 7 figures and beyond. With his dedication and hard work, Steve has developed a foolproof program which enables start-up businesses to quickly get ahead of the competition while helping existing agencies experience an explosive transformation. Many of his clients double and even triple annual revenue in as little as 6 months.

    Sponsorship Opportunities

    201 Event Sponsor

    • Includes two complimentary registrations, Recognition as an Event Sponsor from the podium, Logo on placard at event, Listed as an Event sponsor with logo in the event details

Past Events

Thursday, April 25, 2019 Leadership: Engagement and Team Building
Thursday, April 25, 2019 MNCHA DME Committee Meeting
Thursday, April 18, 2019 Opioid Crisis: What Post Acute Providers Need to Know
Thursday, April 11, 2019 Home Safety Evaluations and Personal Safety
Thursday, April 11, 2019 Private Duty Operations Boot Camp
Thursday, April 04, 2019 Home Health- Quality Reporting Program
Wednesday, April 03, 2019 OASIS D Training and Certification
Wednesday, March 27, 2019 Leadership- Decision Making
Tuesday, March 19, 2019 Home Health Aides- Low Vision Patients
Thursday, March 14, 2019 Hospice Documentation Across the Levels of Care
Tuesday, March 12, 2019 Legislative Day - Legislative Appointments
Tuesday, March 12, 2019 Legislative Day
Saturday, March 09, 2019 Rehabilitation CEU Conference
Thursday, February 21, 2019 CRISP Services and Home Health Agencies
Thursday, February 14, 2019 A Grass Roots Home Care Advocacy Event
Wednesday, January 23, 2019 The PDGM National Summits
Monday, January 21, 2019 MNCHA DME Committee Meeting
Friday, January 18, 2019 MNCHA Minimum Wage Conference Call
Thursday, January 17, 2019 MNCHA HHA Committee Tele-meeting
Tuesday, January 15, 2019 MNCHA Weekly Legislative Call
Friday, December 14, 2018 MNCHA Program Committee Tele-meeting
Monday, November 12, 2018 Patient-Driven Groupings Model: What does PDGM Mean for Home Health?
Thursday, November 08, 2018 Care Management: Quality Metrics for Care Managers
Thursday, November 08, 2018 Person-Centered Research Forum: Who is our next generation of customers?
Tuesday, November 06, 2018 Wound Care Basics: Dressing Selection and Wound Documentation
Thursday, November 01, 2018 Disaster Recovery and Business Continuity
Wednesday, October 03, 2018 Homecare Marketing Boot Camp
Thursday, September 27, 2018 Curaport Webinar
Friday, September 21, 2018 Total Cost of Care – Partnering with Value and Quality
Friday, September 21, 2018 Annual Meeting Sponsorship - 2018
Thursday, September 20, 2018 2018 Annual Meeting Board and Sponsor Dinner
Thursday, September 13, 2018 Are You Ready for the Review Choice Demonstration? (Formerly known as Pre-Claim Review)
Tuesday, September 11, 2018 How to Address Home Health Survey Deficiencies
Thursday, September 06, 2018 Curaport Webinar
Wednesday, September 05, 2018 Curaport Webinar
Tuesday, August 28, 2018 Curaport Webinar
Wednesday, August 22, 2018 Curaport Webinar
Thursday, August 16, 2018 Curaport Webinar
Tuesday, August 14, 2018 Curaport Webinar
Thursday, August 02, 2018 Curaport Webinar
Wednesday, July 18, 2018 DME Conference

Executive Plaza II, 11350 McCormick Road, Suite 904, Hunt Valley, MD 21031

Telephone 410.527.0780

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