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Maryland-National Capital

Homecare Association



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Upcoming Events

    • Tuesday, December 10, 2024
    • Tuesday, December 09, 2025
    • 13 sessions
    • Zoom
    Register

    Join us for our monthly meeting where we strengthen bonds and grow as we focus on the specialized needs in the MNCHA PDN Member Sector Meeting. Please Join Us! 

    This meeting is open to any MNCHA Member working in PDN.

    Participation in the meeting is free but registration is required so that you can receive the meeting login information.

    • Wednesday, January 01, 2025
    • Wednesday, December 31, 2025
    • Maryland-National Capital Homecare Association
    Register

    Are You Looking To Fill A Vacancy?

    The Maryland-National Capital Homecare Association offers Career Placement to connect you with your new hire. MNCHA members can submit a career placement for $69 per listing; for non-members, the fee per listing is $99. Payment must be received in full before we post a career placement to the Career Center.

    Simply register and pay for the career placement online. Then, send the career placement to info@mncha.org in an email or as an email attachment. An attachment file must be an original file [IE: Microsoft Word]. The career placement will remain online for 30-days but can be renewed for an additional 30-days at the same rate.

    • Tuesday, June 03, 2025
    • Thursday, June 19, 2025
    • 3 sessions
    • Zoom
    Register

    Patients are also customers, and their experience impacts the agency. The patient's experience shapes what they tell their friends and family about their care as well as impacting agency star ratings and payment under HHVBP.

    While agencies focus efforts on quality programs, staffing, marketing, and financial strategies with gains being realized and measured, they often struggle when it comes to approaches for improving patient experience ratings. This series will take agencies through best practices of working within their organization to show improvement in these ratings. How can your agency staff specifically focus on improving the patient experience?

    This series will breakdown the CAHPS survey for management professionals into the three key categories of scoring. These sessions will also take a look at how the patient experience impacts the agency's bottom line for HHVBP and star ratings. This will ensure managers and C-Suites identify where opportunities are being left on the table.

    Tuesday, June 3rd - HH CAHPS Section 1 - Care of Patients

    Tuesday, June 10th - HH CAHPS Section 2 - Communication Between Providers & Patients

    Thursday, June 19th - HH CAHPS Section 3 - Specific Care Issues

    Objectives

    • Define scores that are lacking throughout the country in HHCAHPS measure scores from HHVBP data and Star Ratings.
    • Identify the core elements that are failing in the HHCAHPS measures for their agency.
    • Describe the content of questions that are specifically used in calculating the HHVBP measure scores and Star Ratings.
    • Formulate best practices for improving scores for each measure.
    •  Structure an effective improvement plan for their organization.
    Featured Speaker

    Melinda A. Gaboury is co-founder and Chief Executive Officer of Healthcare Provider Solutions, Inc. (HPS). Melinda Gaboury and Mark Cannon founded the company in April 2001 to provide financial, reimbursement, billing, operational and clinical to the home care and hospice industries.

    Melinda, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings through the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda's current impact on the industry. She is currently serving as the Chair of the NAHC/HHFMA Advisory Board and Work Group and is currently serving on the Board of Directors for both the Home Care Association of Florida & Tennessee Association for Home Care. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2023.

    Melinda attend Cumberland University in Lebanon, Tennessee and received her Bachelor of Business Administration in Accounting. She began her career in 1991 with a large Tennessee based home care chain as a staff accountant and later joined a national healthcare consulting firm as their Reimbursement Manager.

    Registration

    Member - $160

    Non-member - $260

    Continuing Education Credits

    This program has been designed to meet the continuing education requirements for the Minnesota Board of Nursing for 3.0 contact hours. It is the responsibility of the participant to ensure that this program meets the licensing and continuing education requirements of their state board and to retain the required documents in their personal file. Attendees must participate in the entire presentation for contact hours to be awarded - partial credit will not be available. To apply for nursing contact hours, within one week following webinar participation, a complete sign-in sheet and evaluations from each individual must be returned to MHCA. Certificates will then be issues by e-mail. 

    • Tuesday, June 17, 2025
    • 10:00 AM - 11:00 AM
    • Zoom
    Register

    The Home Health Agency committee meets quarterly to discuss issues, operations, and compliance specific to Medicare-certified Home Health Agencies. Please email chouck@mncha.org with any requested meeting agenda topics in advance of this scheduled meeting.

    This Committee Meeting is free and open to any MNCHA member working in the Home Health Agency community.

    Participation in the meeting is free but registration is required so that you can receive the meeting login information.

    • Tuesday, June 24, 2025
    • Zoom
    Register

    This on-demand series includes seven customer service training sessions for front-line employees with easy to deploy tactics that will leave a lasting positive impression on those who receive care from the agency on any and every level. Each 20-minute mini-intensive will assist your staff in creating a more effective, caring, and pleasant patient experience.

    Objectives:

    • Define patient-centered care
    • Establish ground rules for communication
    • Illustrate what patients expect regarding professionalism and respect
    • Prepare for complaints and how to best handle them
    • Evaluate that teaching and training provided was effective
    • Validate results

    Session 1: Team-Based Care in a Patient Centered World: Overview of Patient Care Outside a Brick-and-Mortar Care Setting

    Session 2: Communication, Communication, Communication: Keeping the Patient and the Team in the Loop

    Session 3: R-E-S-P-E-C-T: Minding Your Ps and Qs in the Customer's Home

    Session 4: Be a Dan or a Jan with a Plan: Being Prepared and Professional

    Session 5: Making Lemonade from Lemons: Managing Complaints

    Session 6: Teacher, Teacher, Can You Teach Me? Teaching and Training That Matters

    Session 7: Making the Grade: How to Know If What You Are Doing is Working

    Featured Speaker

    Jennifer Osburn is a Clinical Consultant with Healthcare Provider Solutions, Inc. (HPS). With over 30 years of home health experience, Jennifer brings a wealth of knowledge and expertise which includes education and training, agency management, quality, clinical case management, and software technology. She is also a credentialed OASIS and ICD-10 Coding expert.

    Jennifer began her home health career in a large privately owned agency after transitioning from Medical-Surgical Urology hospital nursing; however, she has worked for all types of agencies in multiple states. Her love for sharing knowledge and experience led her to clinical consulting, where she enjoys translating technical guidance into information that the busy home health professional can deploy to improve the efficiency and quality of care being delivered to the patients they serve.

    Jennifer Osburn has led numerous home health educational seminars for state and national associations as well as specifically designed education training plans for agencies for the past 12 years. In addition to consulting across the US, she has trained staff for The Joint Commission and ACHC, has authored numerous industry blogs and articles, and has assisted home health software companies with solutions that ensure compliance with Medicare guidelines. Her areas of expertise and firsthand experience include OASIS, ICD-10-CM Coding, Case Management, Medicare Home Health Conditions of Participation, Billing Requirements, Documentation Compliance for Quality and Payment, Emergency Preparedness, Agency Operations, and PDGM.

    Registration

    Member -$175

    Non-member - $225 

    One contact person within your agency should register for this event to receive all webinar access info and course materials. Agencies can then share these items internally for all team members who wish to participate. The series will be accessible from June 24, 2025 through September 24, 2025.”

    Continuing Education Credits

    CEU will not be offered with this program.

    • Wednesday, July 16, 2025
    • 11:00 AM - 2:00 PM
    • Zoom
    Register

    Beyond the Basics

    After the basic foundations, or "Nuts and Bolts" of home health comes the layers of application for documentation by field clinicians, such as survey preparedness, payment audits and the Payment Driven Groupings Model!  Presented by Cindy Campbell, Director of Operational Consulting at Wellsky, she will create step by step learning to simplify these sometimes complicated areas with a checklist approach- and the "whys" behind the scenes. We will cover and provide examples and tools of "real world" documentation- from FTF to homebound and medical necessity!  Lastly, YOU will play the role of the medical reviewer and make decisions on some clinical records to confirm your knowledge. This class will take you to the next level in your home health expertise- and arm you with insights and tools to be successful!

    Objectives

    • Define the Face-to-Face Encounter and apply to daily clinical scenarios.
    • Understand and learn documentation requirements to support homebound status.
    • Define Medical Necessity and learn to apply tools and documentation strategies.

    Featured Speaker

    Cindy Campbell, MHA-Healthcare Informatics, BSN, RN, Senior Director Advisory Services, WellSky

    Cindy Campbell is a nationally recognized thought-leader and management consultant to the continuum of healthcare at home. Cindy holds a Master of Health Administration with specialty in Healthcare Informatics, and a Bachelor of Science in Nursing. She brings deep experience leading and guiding others in multi-service line healthcare at home. Cindy and her team help agencies leverage strategic thought and operational efficiency into organizational, work-process and clinical model design for Home Health, Hospice, Palliative Care and Private Duty organizations throughout the United States. Cindy has served as a Board Member of the National Association for Homecare & Hospice, Chair of the Pediatric Homecare & Hospice Association of America, and member of the Executive Committee of the American Telemedicine Association’s Homecare and Remote Monitoring Special Interest Group. A passionate advocate for innovation on behalf of patients and industry, Cindy is committed to driving methodology to best serve the needs of advancing healthcare at home.

    Continuing Education Credits

    This program has been designed to meet the continuing education requirements for the Minnesota Board of Nursing for 3 contact hours. It is the responsibility of the participant to ensure that this program meets the licensing and continuing education requirements of their state board and to retain the required documents in their personal file. Attendees must participate in the entire presentation for contact hours to be awarded – partial credit will not be available. To apply for nursing contact hours, within one week following webinar participation, a completed sign-in sheet and evaluations from each individual must be returned to MHCA. Certificates will then be issued by e-mail. 

    Registration

    Member - $180

    Non-member - $280

    This webinar will not be recorded.

    • Thursday, July 17, 2025
    • 2:00 PM - 3:00 PM
    • Zoom
    Register

    Please join members of the MNCHA Personal Care Agency community to discuss the unique operational, business growth, and workforce challenges facing your Residential Service Agencies. Members exchange ideas and best practices on how to tackle these challenges, and share other sector-specific news & state updates.

    Please email chouck@mncha.org with any requested meeting agenda topics in advance of this scheduled meeting.

    This Committee Meeting is free and open to any MNCHA member working in the Personal Care community.

    Participation in the meeting is free but registration is required so that you can receive the meeting login information.


    • Tuesday, August 12, 2025
    Register

    Reach New Audiences in Our August Newsletter!

    Don't miss the chance to advertise in our August e-Newsletter! Connect with over 460 owners, decision-makers, clinicians and staff and increase your reach to 80+ companies across Maryland and Washington, D.C.

    August Advertising Opportunities:

    • Vertical - 300x600 pixels
    • Horizontal - 728x90 pixels
    • Square - 250x250 pixels
    • Website Presence - Corporate Logo & Hyperlink [one year]
    • "Stay Informed" Email - Sponsored Promotional Email includes logo, link to company website, and 50-word blurb.

    The deadline for purchasing August advertising is July 29, 2025.

    View Digital Advertising Details & Sizing Here

    • Tuesday, September 16, 2025
    • 10:00 AM - 11:00 AM
    • Zoom
    Register

    The Home Health Agency committee meets quarterly to discuss issues, operations, and compliance specific to Medicare-certified Home Health Agencies. Please email chouck@mncha.org with any requested meeting agenda topics in advance of this scheduled meeting.

    This Committee Meeting is free and open to any MNCHA member working in the Home Health Agency community.

    Participation in the meeting is free but registration is required so that you can receive the meeting login information.


    • Thursday, September 18, 2025
    • 2:00 PM - 3:00 PM
    • Zoom
    Register

    Please join members of the MNCHA Personal Care Agency community to discuss the unique operational, business growth, and workforce challenges facing your Residential Service Agencies. Members exchange ideas and best practices on how to tackle these challenges, and share other sector-specific news & state updates.

    Please email chouck@mncha.org with any requested meeting agenda topics in advance of this scheduled meeting.

    This Committee Meeting is free and open to any MNCHA member working in the Personal Care community.

    Participation in the meeting is free but registration is required so that you can receive the meeting login information.


    • Tuesday, November 11, 2025
    Register

    Reach New Audiences in Our November Newsletter!

    Don't miss the chance to advertise in our November e-Newsletter! Connect with over 460 owners, decision-makers, clinicians and staff and increase your reach to 80+ companies across Maryland and Washington, D.C.

    November Advertising Opportunities:

    • Vertical - 300x600 pixels
    • Horizontal - 728x90 pixels
    • Square - 250x250 pixels
    • Website Presence - Corporate Logo & Hyperlink [one year]
    • "Stay Informed" Email - Sponsored Promotional Email includes logo, link to company website, and 50-word blurb.

    The deadline for purchasing November advertising is October 28, 2025.

    View Digital Advertising Details & Sizing Here

    • Tuesday, November 18, 2025
    • 10:00 AM - 11:00 AM
    • Zoom
    Register

    The Home Health Agency committee meets quarterly to discuss issues, operations, and compliance specific to Medicare-certified Home Health Agencies. Please email chouck@mncha.org with any requested meeting agenda topics in advance of this scheduled meeting.

    This Committee Meeting is free and open to any MNCHA member working in the Home Health Agency community.

    Participation in the meeting is free but registration is required so that you can receive the meeting login information.


    • Thursday, November 20, 2025
    • 2:00 PM - 3:00 PM
    • Zoom
    Register

    Please join members of the MNCHA Personal Care Agency community to discuss the unique operational, business growth, and workforce challenges facing your Residential Service Agencies. Members exchange ideas and best practices on how to tackle these challenges, and share other sector-specific news & state updates.

    Please email chouck@mncha.org with any requested meeting agenda topics in advance of this scheduled meeting.

    This Committee Meeting is free and open to any MNCHA member working in the Personal Care community.

    Participation in the meeting is free but registration is required so that you can receive the meeting login information.


Past Events

Thursday, May 08, 2025 MNCHA Personal Care Member Meeting
Tuesday, May 06, 2025 Annual Conference
Tuesday, March 25, 2025 MNCHA Home Health Agency Quarterly Sector Meeting
Thursday, March 20, 2025 MNCHA Personal Care Member Meeting
Wednesday, February 26, 2025 Home Health Nuts & Bolts
Tuesday, February 11, 2025 February e-Newsletter Advertisement
Thursday, January 30, 2025 Artificial Intelligence in Home Care
Tuesday, January 28, 2025 Legislative Advocacy Day 2025
Monday, January 13, 2025 MNCHA Weekly Legislative Committee Meeting
Wednesday, December 04, 2024 Pre-Session Legislative Update
Tuesday, November 19, 2024 MNCHA DME Member Sector Meeting
Thursday, November 14, 2024 MNCHA Personal Care Member Meeting
Tuesday, November 12, 2024 MNCHA PDN Member Sector Meeting
Friday, November 01, 2024 2025 Corporate Sponsorship
Tuesday, October 15, 2024 MNCHA DME Member Sector Meeting
Tuesday, October 08, 2024 Fall Symposium
Tuesday, September 17, 2024 Reducing Falls and Managing Function
Wednesday, September 04, 2024 The Ultimate Guide to Home Care Scheduling
Tuesday, August 13, 2024 Home Health Nuts & Bolts
Wednesday, July 31, 2024 Managing Clients with Behavioral Health Diagnosis
Thursday, July 11, 2024 Intentional Management of Comorbidities
Wednesday, July 10, 2024 Pondering Home Health Agency Data
Thursday, June 27, 2024 MNCHA Quarterly Personal Care Agency Member Meeting
Wednesday, June 26, 2024 Manning the Crow's Nest
Tuesday, June 25, 2024 MNCHA Quarterly Pediatric PDN Member Sector Meeting
Tuesday, June 18, 2024 MNCHA Home Health Agency Quarterly Sector Meeting
Tuesday, May 14, 2024 Annual Conference
Tuesday, May 14, 2024 MNCHA Awards Ceremony
Wednesday, April 10, 2024 How to Prepare for Discharge Function
Wednesday, March 20, 2024 MNCHA Personal Care & Pediatric PDN Meeting
Wednesday, March 06, 2024 Beyond Clinical Skills: Using Engage with® Skills Training Programs to support Maryland Longevity Ready Initiative
Tuesday, March 05, 2024 MNCHA Home Health Member Meeting
Thursday, February 29, 2024 Home Care Nuts and Bolts: Beyond the Basics
Tuesday, January 30, 2024 Legislative Advocacy Day 2024
Tuesday, January 23, 2024 Home Health Nuts & Bolts
Tuesday, January 16, 2024 MNCHA Weekly Legislative Committee Meeting
Wednesday, January 10, 2024 How to Provide Compliant Maintenance Therapy
Tuesday, December 19, 2023 Career Placement
Wednesday, November 29, 2023 Home Health Reimbursement Workshop
Wednesday, November 15, 2023 OASIS: Focus on HHVBP and GG Items
Tuesday, November 14, 2023 Home Health Survey Preparedness
Thursday, November 09, 2023 Networking Happy Hour
Thursday, November 09, 2023 MNCHA Private Duty & Personal Care Member Meeting
Tuesday, November 07, 2023 MNCHA Home Health Agency Member Meeting
Wednesday, October 25, 2023 Value Based Purchasing: Clinical Impact
Tuesday, October 10, 2023 The Land of 10,000 Codes: A 4-Part ICD-10-CM Coding Knowledge, Update, and Refresher Course
Wednesday, September 27, 2023 Mobile Technology in Home Healthcare
Thursday, September 21, 2023 MNCHA Private Duty & Personal Care Member Meeting
Thursday, September 14, 2023 MNCHA Fall Symposium
Tuesday, September 12, 2023 MNCHA Home Health Agency Member Meeting
Wednesday, August 23, 2023 Home Health Value Based Purchasing Expansion
Wednesday, June 07, 2023 MNCHA Private Duty Member Meeting
Tuesday, June 06, 2023 Maximizing the Employee Retention Credit for Homecare Professionals
Thursday, May 11, 2023 Annual Conference
Monday, April 03, 2023 MNCHA Weekly Legislative Committee Meetings
Wednesday, March 22, 2023 MNCHA Private Duty Member Meeting
Tuesday, March 07, 2023 Home Health Administrator’s Webinar Series for Reform Success
Tuesday, March 07, 2023 MNCHA HHA Member Meeting
Thursday, February 02, 2023 MNCHA Legislative Advocacy Day

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PO Box 1646 | Cockeysville, MD 21030
P: 410.527.0780  |  E: info@mncha.org

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