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Monday, May 13th

1:00 – 5:00 PM

Board of Directors Meeting

5:00 - 6:00 PM

VIP Reception

6:00 - 7:30 PM

VIP Dinner

Tuesday, May 14th

7:45 - 8:45 AM


8:45 - 9:15 AM

Opening & Networking Kick- Off

9:15 - 10:15 AM

Keynote Session

Dominate Your Day: Stop Being Busy and Leave Burnout Behind
Presented By Sarah Ohanesian

Here's the truth: You can be a hustler and still not be productive.

Ouch, right? That's how I felt too when I realized that my proverbial hamster wheel wasn't getting me anywhere.

As a busy-aholic turned productivity expert, I share my personal story of escaping the jaws of busyness and offer an unfiltered perspective on how to command the chaos and achieve a life of purpose-driven productivity.

In this talk, I reveal the antidote to the busyness epidemic and equip audiences with tangible tools to prioritize purpose, enhance productivity, and regain balance in all areas of life -starting right now. With the job they have, the responsibilities they juggle, and the family they love.

They can dominate their day.

Key Takeaways:

In this talk, audiences will...

  • Understand how to shift from busy to productive.
  • Discover compounding productivity.
  • Unlock simple ways to accomplish more, make better and faster decisions, and increase productivity without burnout.
  • Learn how to focus on the most impactful work every day.

10:15 - 10:45 AM

Break & Networking

10:45 - 11:15 AM

Legislative Updates

State Legislative Update
Presented By Danna Kauffman

Stay ahead in the home care industry with a comprehensive overview of the most recent legislative session in Maryland. This session will cover key legislation, including bills that were passed, those that did not make it through, and legislation anticipated to resurface next year. Understand the implications for home care professionals and prepare for future legislative developments in this critical industry update.

11:30 AM - 12:30 PM

Breakout Sessions

Breakout 101 - Meet Your Family and Medical Leave Insurance
Presented By Regan Vaughan & Stacey Jefferson

Starting in 2026, the Maryland Family and Medical Leave Insurance (FAMLI) system will ensure workers are able to take time away from work to care for themselves or a family member while still receiving job protection and earning up to $1000 a week for up to 12 weeks. The FAMLI Team within the Maryland Department of Labor is working to build the FAMLI system ahead of the contribution start date (expected to be July 2025) and when benefits become available (expected to by July 2026). Join us to ask your questions and hear how FAMLI will work and what you can do now to prepare.

Learning Objectives:

  • Objective #1: Understand the FAMLI system and implications for staff and operations. 
  • Objective #2: Identify opportunities for clients and their families.
  • Objective #3: Understand how to prepare now, including budgeting, updating policies and informing staff.

Breakout 102 - Beyond Compliance: Quality and Excellence in Personal Care
Presented By Michael Brown

Value-Based Purchasing is here for home care providers.  Agencies face a critical time to improve outcomes for their clients.  The agency QAPI program is the key to success in this new reimbursement model.  First, this presentation will describe compliance, and why this is only part of the quality story.  This presentation will set the foundation for a highly functional QAPI program, and how that program will impact performance with regards to the Value-Based Purchasing model.  The presentation will also offer strategies for success in the Value-Based Purchasing model.

Learning Objectives:

  • Objective #1: Describe the essential elements of a robust QAPI program, and why this is “beyond compliance”.
  • Objective #2: Understand the importance of the QAPI program in the Value-Based Purchasing Model.
  • Objective #3: Describe key strategies for success in the Value-Based Purchasing model.

Breakout 103 - Be Who They Need
Presented By Mike "Ike" Isaacson

“Be Who They Need” is a journey of self-reflection and provides a context to evaluate personal leadership motivation and values.  The importance of positive, thoughtful leadership in healthcare has never been more relevant in today’s climate.  The challenges that leaders and those the lead face on a day-to-day basis can turn into fatigue and burnout.  Maintaining and enhancing our employee’s work life starts with a deep dive into our own “leadership capital”, learning to create our own balance so that we may help those we serve and be who our people need us to be for them.

Learning Objectives:

  1. Exploring the concept of “leadership capital” and how it affects our ability to lead effectively.
  2. Identify and focus on our own leadership attributes.
  3. Discuss foundational elements of leadership.
  4. Creating an environment of ownership within the context of expectations

12:30 - 1:30 PM

Lunch & Networking

1:30 - 2:30 PM

Breakout Sessions

Breakout 201 - Generational Communication Trends to Improve Care Coordination for Patients & Families
Presented By Jeryn Laengrich

Managing communication between generations poses a challenge for both agencies and clients. This session aims to address communication challenges by discussing demographic trends. By examining these trends, attendees will be encouraged to examine and adapt their approaches to communicating care coordination across different generations.

The data presented will emphasize the importance of recognizing and integrating the unique communication styles of each generation. The presentation will not only provide theoretical insights but also offer practical tools, insights into current trends, and valuable tips. The ultimate objective is to empower attendees with actionable knowledge that can be applied to enhance communication strategies, boosting the overall effectiveness of care coordination in homecare settings.

Learning Objectives:

  • Objective #1: Discuss the five generational demographics in accessing healthcare.
  • Objective #2: Identify how generational demographics affect care coordination.
  • Objective #3: Discuss generational ideas of how to improve care coordination with technology.


Breakout 202 - Unlocking the Path to Improved Home Health: Understanding & Managing Post-Hospitalization Syndrome Presented By Dr. Monika Virk

This presentation delves into the innovative use of technology to revolutionize the on-boarding and continuous education processes within home health agencies. By introducing digital platforms and tools, agencies can offer a more consistent, efficient, and accessible training experience to new hires, ensuring they are well-prepared to meet the demands of their roles from day one. Furthermore, this technological approach facilitates ongoing learning opportunities, allowing employees to stay abreast of the latest industry standards, regulations, and best practices. For home health agencies, this translates into a more knowledgeable and competent workforce, improved patient care, and
compliance with regulatory requirements. Additionally, leveraging technology in training and education can lead to significant cost savings by reducing the need for in-person training sessions and minimizing the time employees spend away from their primary job responsibilities. Ultimately, this presentation will showcase how technology can enhance training outcomes, employee satisfaction, and overall workplace efficiency in home health care settings

Learning Objectives:

  • Objective #1: Demonstrate how integrating digital tools and platforms can streamline the orientation process for new hires in home health agencies, reducing the time to competency and enhancing initial training outcomes.
  • Objective #2: Highlight the advantages of utilizing technology for continuous education and professional development, including increased accessibility to training materials, flexibility in learning, and the ability to stay updated with current health care practices and regulations.
  • Objective #3: Showcase the positive impact of technological adoption on home health care agencies, including improved employee satisfaction, higher standards of patient care, and operational efficiencies, while also addressing potential challenges and solutions in implementing such technologies.

Breakout 203 - “Claiming” Success: The Synergy of Training, Data Analytics, and Operational Planning
Presented By Sarah Hanna

This insightful presentation delves into strategies that can boost your collection rate and overall profitability.  In an environment where efficiency and precision are paramount, staying ahead requires a comprehensive approach that encompasses employee training, data analysis and strategic operational planning. A well-defined approach can make the difference between mediocrity and excellence.

Unlock the power of data to drive informed decisions and identify strengths and weaknesses company-wide to optimize workflow, minimize claim denials and maximize reimbursement.

Learning Objectives: 

  1. Describe how analytics are used to identify root causes and lead to better outcomes.
  2. Employ a case study to show how analytics affect metrics and improve performance.
  3. Discuss how to take the data and use it to improve operational processes. 
  4. Explain how training is important to achieving goals once weaknesses have been identified.

2:30 - 2:45 PM 

Break & Networking

2:45 - 3:45 PM

General Session


Recruiting is Easy, Retention is Hard: Strategies for Sustainable Talent Pipeline Management
Presented By LaToya Staten & Greg Miller

This session aims to empower attendees to create a holistic approach to talent pipeline management that enhances organizational resilience and success.

Learning Objectives:

  • Objective #1: Build a strong foundation for effective recruitment processes.
  • Objective #2: Address challenges that may hinder employee retention.
  • Objective #3: Explore the interconnectedness of recruitment and retention strategies, recognizing how they contribute to the overall talent pipeline goals.

3:45 - 4:30 PM

Awards Ceremony & Business Meeting
Member Awards, Vendor Giveaways, & MNCHA Year in Review

4:30 - 5:00 PM

Networking & Conference Adjourns

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