Wednesday, September 23, 2020
Nearly 5 million people are affected by elder abuse every year in the United States. Research shows that elder abuse victimization increases the rates of depression, hospitalization, and pre-mature death. Unfortunately, this issue remains mostly hidden. Only one in 24 cases of elder abuse are reported. Homecare professionals have a vital and unique role in the response to elder abuse.
This training will discuss the increased vulnerability to abuse that older adults are experiencing due to the Covid-19 pandemic. Attendees will learn about the complex dynamics of elder abuse, including the common misconceptions, types of abuse, warning signs, and barriers to disclosure. Participants will learn about their own role as mandatory reporters and the vital role that homecare professionals play in reporting, particular during the Covid-19 pandemic. The training will also provide an overview of the ElderSAFE Center, a comprehensive healthcare-based elder abuse prevention center, located in Rockville.
- Understand the complex dynamics of elder abuse and the increased risks due to the Covid-19 pandemic
- Identify warning signs of elder abuse, neglect, and financial exploitation
- Fully understand the role and responsibilities of health professionals as mandatory reporters
- Appropriately refer patients to community resources, including the ElderSAFE Center
Telehealth in Homecare
Dr. Jonathon Ringo
Telehealth is an ever-changing field. We will examine the technologies and regulations that can impact care at home, providing recent updates as COVID-19 impacts the environment.
Industry Response and Opportunity During COVID-19
Daniel Gold, Lifematters
In this session, we will focus on the challenges presented by the onset of the global COVID-19 pandemic and its impact on the industry. Our industry, like much of the world, has faced sudden changes and obstacles to overcome, however there is a unique opportunity to reshape our approach to senior care. The 4 things you will learn during this session include:
- How leading organizations have responded to turn this crisis into an opportunity to transform and disrupt the industry with innovation;
- How to improve communication and marketing efforts with your staff, clients, and referral sources;
- How to assess and implement an efficient Personal Protective Equipment (PPE) distribution plan and develop an effective testing strategy; and
- How to establish better steps to market your services in the age of COVID-19 and our new normal
Payer Relations in Focus
David Chandler, American Association of Homecare
In this session David will review payer relations efforts throughout the country and look at trends we are seeing as an industry. He will also review strategies that can help us succeed in protecting patient access to quality care in the home. The COVID-19 pandemic has presented us with unique challenges as well as the opportunity to shine as an industry. Now is the time to highlight our value to payers and reshape the narrative for HME.
Thursday, September 24, 2020
Re-Opening Your Business After Being on Pause
Barbara Citarella, RN, MS, CHCE, NHDP
Learning how to mitigate the challenges presented by COVID-19 is ever constant. Every single day people, families and businesses are readjusting based on new information. Many businesses have completely shut down operations, or, had to modify work practices such as working from home. Eventually, everyone of us must begin to pick up the pieces and and try to find our way back to some type of normalcy. The one thing we do know is the manner in which business is conducted will be changed forever. But how do you re-open your business? Where do you start? This session will address issues organizational leadership must begin thinking about in this pandemic time. Included will be discussion on:
- Regulatory compliance
- Environment Control/Workplace Engineering Controls
- Documentation, and
- Employee monitoring
The COVID-19 pandemic has affected us all in some way, and agencies are juggling payment changes, PPE price hikes, policy changes, and staffing challenges among other challenges. In this interactive session, the attendee will learn about the CoP-required infection control program and impact of COVID-19 to this program. Focused surveys are happening now - learn what the surveyor will look for when they show up at your agency.
Home Care Pulse Survey Results
Erik Madsen, Home Care Pulse
We’re 8 months into this crisis and the future is bright for the in-home care industry. Join Erik Madsen, CEO of Home Care Pulse as he shares an overview of the state of home care nationwide and locally in the state of Maryland.
In this session, he’ll also highlight:
- Client and caregiver satisfaction this year (during the pandemic) compared to past years
- The importance of agency-level data, communication and client/employee retention
- Projections for the industry
Aging in Place: Creating Synergy Between Homecare and Care Management
Ada Horsfall, Lifematters
Enabling seniors to successfully age in place requires a significant amount of support. This fact is familiar to both home care providers and Aging Life Care Professionals who are often charged with primary supportive roles. Now add a global pandemic. Seniors’ desire to age in place is keener, yet, as home-based providers, we face additional challenges in maintaining our clients in a safe, engaged manner. These challenges include addressing our clients’ coronavirus exposure risk concerns while mitigating the effects of prolonged isolation and accelerated cognitive decline.
In our session, we will discuss these challenges – and the opportunities – currently facing private duty home care providers. The role and benefit of client-centered care management services to address seniors’ holistic needs will be considered within a larger framework of building true partnerships among clients and home-based providers. These partnerships can have a synergistic effect on clients’ experience and total wellness.
Resilience in a Pandemic
Amy Lafko, Carin Consulting Solution
Everyone keeps talking about being resilient. How do we actually achieve resilience for ourselves and our team members when we are feeling so exhausted? Providing tools for resilience today, this session also provides the secret to future-proof yourself, your business, and your team.
How to Stay Informed: CGS Medicare Updates
Nykesha Scales, CGS Administrators LLC
This session will ensure providers are aware of recent and upcoming Medicare billing changes, including an overview of current Change Requests (CRs) impacting their agencies. Updates relating to current denials and important reminders will also be provided. In addition, myCGS and the recent enhancements to this web portal will be highlighted. Common billing errors which prevent and delay payment, as well as billing resources that are available to home health providers will be covered.
Current Status of Legislative Activity
John Gallagher, VGM Associates
This breakout session will provide participants with recent and timely government updates, illustrating how government policies have an affect the HME Industry. Topics will include federal legislation for HME and state level reimbursement concerns. John will also discuss recently released studies that support the industry’s concerns for declining Medicare reimbursement. John will provide the latest information on the competitive bidding program and what to expect in the coming year for bidders and non-bidders.
Home Health Waivers and Flexibility
Katie Wehri, National Association for Home Care and Hospice
Home health agencies and healthcare providers are operating under a Public Health Emergency (PHE) since March 2020. Due to the PHE, many waivers and flexibilities have been temporarily granted to home health agencies. This session will review these waivers and flexibilities, the permanent change to the home health conditions of participation spurred to finalization by the PHE, as well as the waivers and flexibilities that should be extended permanently beyond the PHE. We will review the common misconceptions about the waivers and flexibilities and the potential pitfalls within them that home health agencies must be careful to avoid. NAHC continues to advocate for home health agencies during the PHE and the current status of requests made by NAHC to CMS and other authorities will be shared along with a look into the future of home health shaped by the PHE.
Managing COVID-19 Pandemic in a Community Hospital
Margie Hackett, Suburban Hospital
community hospital in Montgomery County, MD, part of the Nexus
Montgomery SNF Alliance and the Hopkins SNF Collaborative succeeded by
reaching out to collaborate with post-acute community partners to manage
transitions of care in a time of an unprecedented pandemic.
At the conclusion of the presentation, attendees will be able to:
- Learn 2 benefits of collaborating with community partners
- List the 5 steps of unifying internal teams for a smooth transition after an acute hospital stay
- Understand 3 challenges of being part of a large health system in a county of five other hospitals
Philips Virtual PAP Setup & Patient Management
Jamie Caputo, Philips Respironics
Best Practices of Remote Setup and Adherence Management of PAP patients.