Maryland-National Capital Homecare Association

The Aide's Role in Customer Satisfaction

  • Thursday, January 08, 2015
  • 3:00 PM - 4:00 PM
  • Teleconference

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The Aide's Role in Customer Satisfaction

In Partnership with Association for Home & Hospice Care of NC and presented by The Caring Connection

About this Event

Here’s the bottom line – clients/patients, whatever you call them in your agency, have a choice. They can choose your agency…or not. They can dismiss your services…or not. The can give your agency a “good grade”…or not. The can indicate their satisfaction to surveyors and/or payors…or not. And, there are studies that have examined the impact of “happiness” on a person’s physical and emotional well-being. Join me as we look at the many facets of customer satisfaction and your important role. Let’s make it a “Happy New Year” for our patients and ourselves.


Presented by Sherry Thomas, BSN, MPH
Senior Executive Vice President, AHHC of NC

Executive Plaza II, 11350 McCormick Road, Suite 1006
Hunt Valley, MD 21031

Telephone 410.527.0780

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